Our Appointment System

 

BACK TO MAIN INDEX

 

Appointments

Appointments can be made by either:

You may see any doctor by appointment. A chaperone is normally offered where appropriate; please ask if you would like a chaperone present during your examination.

Patients with urgent problems will always be seen promptly but it may not always be with the doctor of their choice.

Calendar and pencils

 

Patient Instructions

Cold Zone:

When you arrive please stay in your parked vehicle or wait outside until your appointment time approaches. If you are arriving late please telephone 01903 826926 to tell the receptionist for further advice. They might also go through some administrative procedures with you.

Please DO NOT bring anything with you. If you do bring in anything, could you please leave it in reception before you enter a clinicians room. Please wear a face mask to the surgery, you may be refused entry if you are not wearing one. 

Thermometer screening has been put in place at the front door. If both screening temperature and ear temperature is recorded as high, you will be sent straight home to self-isolate and advised to request a swab via the national website. You can re-book once you have isolated or received a negative result. 

You will have to use the intercom to enter the building. After the receptionist lets you enter you should be expected by the clinical staff at the entry double-door to the clinical site of the practice.  Do not enter without being instructed. You will then be escorted to the examination room. Following the consultation you might be asked to wait in the car to be informed about the outcome of the consultation and further instructions. 

During the consultation please try not to touch any surfaces unless being asked to do so by the clinician.  Please follow their instructions carefully.

You can park in the disabled parking bay in our car park however, parking charged are now in force at all times. Even if you have a disabled badge you will need to buy a ticket. There is a pay by phone option if you do not have any change or do not want to touch the machine. Please make sure you use the toilet BEFORE you arrive and please arrive on your own. If you're bringing a child then please make sure only one parent accompanies. Please bring as little as possible with you.

 

Hot Zone:

When you arrive please park in one of the disabled parking bays directly in front of the walk through.  Stay in your parked vehicle and telephone 01903 826926 to tell the receptionist that you have arrived.  The receptionist may ask for your registration number. They might also go through some administrative procedures with you.

A clinician will pick you up at a designated meeting point and hand you a pack containing shoe covers and a mask.  You must put these on before entering the building.

The clinician will take you to an isolated clinical room where they will do any examinations they need to do.  You will then be asked to return to your car and wait. 

During the consultation please try not to touch any surfaces unless being asked to do so by the clinician.  Please follow their instructions carefully.

Shortly after that, the clinician will call you to let you know the outcome of the consultation and what you need to do. You will be contacted by phone to advise you of the outcome rather than during the assessment.

You can park in the disabled parking bay in our car park however, parking charged are now in force at all times. Even if you have a disabled badge you will need to buy a ticket. There is a pay by phone option if you do not have any change or do not want to touch the machine. Please make sure you use the toilet BEFORE you arrive and please arrive on your own. If you're bringing a child then please make sure only one parent accompanies. Please bring as little as possible with you.

 

Seeing the correct doctor or nurse for your problem

To avoid unnecessary doctor and nurse appointments please where ever possible make an appointment to see the doctor or nurse more suited to your problem.

Doctors appointment

  • Family Planning Information - Family Planning Nurse
  • Symptoms of Haemorrhoids/Piles - Dr Boparai
  • Warts/Freezing Clinic - Dr Raval
  • Advice/removal of skin lesions and moles/Contraceptive Implants/Joint Injections - Dr Arnold
  • Coil Fittings and Contraceptive implants – Dr Satinder Kang, Dr Eleanor Whyatt or Dr Siobhan Macauley
  • Citizens Advice appointments are currently unavailable due to retirement. We hope to have access to these appointments in the near future.
  • Well-Being appointments with Therese. Advice given on pre-diabetes, healthy living, smoking cessation.
 

Help Us Help You

Get the most out of your 10 minute appointment with the GP.

We ask that you only discuss one patient and we may ask you only to discuss one problem.

Please do not be offended if you are asked to book another appointment to discuss another patient or problem. If you have more than one problem, then inform the GP at the start of the consultation so that they can prioritise what you have. This is for your safety and to try and reduce the wait all patients have when they have an appointment with a GP.

(A 10 minute appointment includes the time taken to review your notes before you are seen and make records afterwards. This leaves limited time to deal with a single significant problem, particularly if an examination is also required).

 

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. You can cancel via online access 24 hours as day or by telephone between 08:30 - 18:30 Monday - Friday.

Keep it or cancel it poster