Our commitment to you as a veteran

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The NHS is here to help improve your health and well being and keep you mentally and physically well. It is alsohere to help you get better when you are ill and, when you cannot fully recover, to stay as well as you can until the end of your life.

This means that you can expect the following from our practice:

• We will ask all patients if they have served in the UK Armed Forces (as a regular or a reservist). If you have, we will note this in your medical record, with your permission.
• We will ask you to share details of your time in service to help us to assess the best support and treatment for you.
• The information you share will be kept confidential and we will always speak to you before sharing this with other services you may be referred to.
• You can make an appointment to see our clinical lead for veteran's health. This person has a comprehensive understanding of the Armed Forces health conditions linked to service, and the dedicated support you can access.
• The NHS has a duty to support the health commitments of the Armed Forces Covenant. This means that you will get priority treatment for any medicalcondition which has been caused by your service, subject to the clinical needs of other patients.

• We will let you know what choices are available for your care and treatment and help you to make informed decisions on what to do.
• Where appropriate and with your consent, we can refer you dedicated veterans health services.
• If you need to be seen by another service, we will let them know you're a veteran and make sure they have an understanding of your health and wellbeing needs, so you don't have to keep repeating your 'personal story'.
• We can give advice and support to your loved ones who may be affected by your health conditions.
• We will investigate any issues and complaints that you may have about your care. If you have any concerns about the services we offer, please speak to one of the practice team.

There are many avenues of support that veterans are entitled to under the NHS. You are a veteran if you have served in the armed forces for at least one day. Reservists who are not mobilised are also given the status of veteran until they return to actively serving.

The NHS provides mental health support for veterans which can be accessed by getting in touch yourself or you might prefer to ask us to refer you. Click here for more information.

You can also find help and support from the Veterans' Gateway. They are contactable 24/7 for help with housing, mental wellbeing, finances and more. Visit there website for more information.

Veterans Trauma Network

The NHS has worked with the MOD and key military charities to launch the Veterans Trauma Network, following feedback from veterans, their families and GPs. The Veterans Trauma Network aims to help and provide care to those who have been injured during their time in service. Patients who use the service will receive a personalised treatment plan that links to other services where required, such as rehabilitation and mental health, whilst families and carers will be supported to access services they may benefit from. 

If you are a veteran and feel this is a service you could benefit from using, please contact us and ask one of our GPs to refer you.

Are you a Veteran?

Please let us know if you are a veteran so that we can add this to your medical record. You can give us a call on 01903 826926 or let us know by filling in our online form.