Clinics & Services

Childhood Immunizations

Baby Immunizations

This edition of the vaccine update has information on promoting immunizations during this time. It is incredibly important that babies are kept up to date with their immunizations. 

https://www.healthpublications.gov.uk/ViewArticle.html?sp=Scovid19promotingimmunisationsocialmediacards

Parents/Guardians of children will receive notification when immunisations are due. When invited please make an appointment with a nurse to have your child vaccinated.

The links below are three short animations on YouTube describing how vaccinations work, how they provide herd immunity and how they don't overload the immune system.

https://www.youtube.com/watch?v=8fXUmTkIAQw

https://www.youtube.com/watch?v=f0D6EtxVA5E

https://www.youtube.com/watch?v=n2IHH5oHGlo

Click here for the Childhood Immunisations Schedule

Family Planning Services

We are able to provide confidential and comprehensive advice on all forms of contraception. Routine checks and cervical smears are carried out by the nursing team. Coil/Implant fittings and removals are by arrangement only with the doctor and/or nurse.

Please telephone the surgery and speak to the nurses for emergency contraceptive advice.

Healthy Lifestyle Management and Advice Including:

• Alcohol consumption advice

• Blood pressure checks

• Cholesterol testing

• Diet and weight reduction advice

• Smoking advice

• Asthma management

• Blood tests

• Cervical cytology (smears), and breast awareness, including teaching self-examination

• Coronary heart disease management

• Contraception advice and management

• Diabetes management

• Ear syringing

• ECG tests

• High blood pressure management

• Immunisation and vaccinations

• Ischaemic heart disease management

• Minor illness

• Spirometry (lung function test)

• Suture removal

• Swabs

• Travel advice and vaccinations

• Various tests requested by doctor

• Wound checks and dressings

• Over 75’s check-up if not seen for 12 months

Minor Surgery - Dr C S Arnold

Some minor surgery procedures may be undertaken at the surgery. Please make an appointment to discuss this with the doctor or nurse.

Travel Vaccinations

If you require any vaccinations relating to foreign travel you need to make an appointment with the practice nurse to discuss your travel arrangements. This will include which countries and areas within countries that you are visiting to determine what vaccinations are required.

There is further information about countries and vaccinations required on the links below: 

Europe & Russia	North America
Central America	South America
Caribbean	Africa
Middle East	Central Asia
East Asia	Australasia and Pacific

It is important to make this initial appointment as early as possible - at least 6 weeks before you travel. We only provide vaccines that are free of charge and available on the NHS. Anything else, patients will need to book with a local travel clinic where there is a charge by the service. 

Travel Health Questionnaire

To help us offer the appropriate advice, please fill out the online form before coming to see the nurse.

Travel Questionnaire

Travelling in Europe

If you are travelling to Europe the EU has published useful information for travellers on the European website.

Non-NHS Services 

The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, medicals, private prescriptions, and some vaccination services. A list of the prices for these services, which are in line with BMA approved national guidelines, is displayed at reception copies are available.

Occasionally it may be necessary to submit the form for a quote so that the fee can be agreed by the Doctor.

You will need to hand your form or request in at reception, it will then be passed to our admin team who will liaise with the Doctor to get it completed.

As of the 1st October 2018 we have reviewed our price list see new scale of private fees attached. All payments for private work must be made at the time we receive the request. The work will only be completed once payment is made in full. See pricelist of work deemed private at reception or view below.

Private non NHS fees

Please see and complete the request form below for private work and pay the appropriate fee by cash or check. Click below to see the form! 

Non NHS Work - Fees and Guidance

All appointments for medicals such as Taxi/HGV/PSV will require a £50 non-refundable deposit at the time of booking with the outstanding payment due at the appointment.

We can take payments by cash or cheque.

Please be aware that we have to prioritise our NHS work, we do not have the resources to action private requests urgently and these can take up to 2 weeks and occasionally longer if the doctor is on leave.

Thank you for your co-operation in this matter

Complaints Procedure 

Please click on the following word document to view updated information regarding complaints and the form to fill out if you have a complaint: Complaints Procedure

Frequently Asked Questions & Information

We understand this is a very difficult time right now, but we have provided information and answers for the many questions you may have.

Sending Children Back to School

Please click on the following useful links regarding sending children back to school. 

COVID-19 - talking to children and families about returning to school: guiding principles

Opening schools and educational settings to more pupils from 1 June: guidance for parents and carers

The Royal College of Paediatrics and Child Health [RCPCH] has guidance on this issue, which is of understandable concern to many patents; this is available at:-

https://www.rcpch.ac.uk/resources/covid-19-talking-children-families-about-returning-school-guiding-principles

Sending Children Back to School

Cervical Screening Scam

We are aware of an alert relating to a possible cervical screening text messaging scam. Some women are being contacted by text message, claiming to be the call and recall service to advice they are overdue for screening. The message asks them to call a mobile number and provide personal details. These messages ARE NOT from the NHS Cervical Screening Programme. The Action Fraud Line has been contacted. Please report any suspicious calls or messages to local organisational policies, as well as, alerting the screening and immunisation team and the screening quality assurance service. 

UPDATED INFORMATION REGARDING ONLINE ACCESS

There is a new way for you to order your repeat prescriptions or view your medical recor, just follow this link - https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/!

The reason as to why future patients are encouraged to use the NHS app is because it is more secure than emailing in your photographic ID. As patients should not be coming down to the surgery, there is no safe way to access identification and grant online access. The NHS app is the most secure way to request online access or repeat prescriptions during these unprecedented times. We understand the certain limitations regarding this (individuals who do not have a smart phone, etc.) we will do all we can to guide you through this. If you are struggling to access the NHS app or do not have a smart phone/device then either email in your request or post it through the letter box, as well as any other queries you may have. Online access will still be accessible for those who gained it before 9/4/2020, so if you already have a username and password please carry on as normal. 

Wearing Face Masks 

Here is some information on how to properly make and wear a face mask - https://www.gov.uk/government/publications/how-to-wear-and-make-a-cloth-face-covering/how-to-wear-and-make-a-cloth-face-covering#wearing-a-face-covering

Helpline

We have a helpline number to aid those who may be having difficulties such as; help with good, financial guidance, social isolation, mental health, safety advice, and support with accessing technology.

More information can be found here: https://www.adur-worthing.gov.uk/coronavirus/community-support/

Click on the following link to read more about Meals on Wheels! A website where you can order meals and have them delivered to your door:

https://www.westsussex.gov.uk/social-care-and-health/support-in-your-own-home/meals-on-wheels/

Phone number: 01903 718893

Email: westsussex.office@apetito.co.uk

Information on shielding and caring for people at highest risk during COVID-19

Please find the updated information on shielding groups: https://www.gov.uk/government/news/plans-to-ease-guidance-for-over-2-million-shielding

Regarding Repeat Prescriptions: 

To order repeat prescriptions you can either: post your request through the letter box at our surgery OR gain ONLINE ACCESS by following this link - 

https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/

At the moment are the moment we are not giving more than two months worth of prescriptions. 

IF THE MEDICINE YOU ARE REQUESTING IS NOT ON REPEAT PLEASE CAN YOU FILL OUT THE REASON AS TO WHY YOU WANT IT. THIS WILL SPEED UP THE PROCESS. 

BLOOD TESTS

We are still doing urgent blood tests needed for monitoring medications such as lithium, methotrexate or other potentially high-risk medications. Please contact the surgery to arrange. 

GETTING YOUR RESULTS

The phones are very busy at the moment, but there are other ways you can access your bloods. 

• NHS app: https://www.nhs.uk/using-the-nhs/nhs-services/the-nhs-app/ 

• Patience Access: https://www.patientaccess.com/

Information Regarding Sick Notes:

 If you require a sick note due to isolation, you do not need to ring the surgery to get this from a GP. Please go to https://111.nhs.uk/isolation-note/ and you can print one off to give to your employer. 

More information can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/

Regarding a Scam

We are aware that people are trying to scam, by ringing patients and telling them that they are us. Do not give any information out unless you are 100% sure you are talking to a member of staff from Broadwater Medical Centre. 

Urine Specimen Samples

If you are bringing your urine to our surgery, please download and fill out this form before hand, thank you. 

Contraceptive pill: 

If you are looking to request a prescription for the contraceptive pill then please fill out the following form and email it into us at: cwsccg.broadwater-worthing@nhs.net

FORM: FORM FOR CONTRACEPTIVE PILL

LOOKING AFTER YOUR MENTAL HEALTH

We know this is a very stressful time, so here is a link to look up some coping mechanisms and how to cope with anxiety: https://www.nhs.uk/oneyou/every-mind-matters/

Some useful links:

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/coronavirus

https://benefits-calculator.turn2us.org.uk/AboutYou

Please click the following link for guidance and isolation advice for those awaiting/undergoing testing: CORONAVIRUS: GUIDANCE AND ISOLATION ADVICE

Here is a list of articles/guides outlining how COVID-19 may potentially impact specific groups:

Survivors of sexual violence and abuse:

https://survivorsnetwork.org.uk/online-resources-available-during-social-distancing-and-self-isolation/

Victims/survivors of domestic abuse:

https://www.womensaid.org.uk/covid-19-coronavirus-safety-advice-for-survivors/

https://survivorsforum.womensaid.org.uk

Harassment and hate crime:

https://www.advance-he.ac.uk/news-and-views/harassment-and-hate-crime

https://www.stophateuk.org

LGB+ community:

https://www.stonewall.org.uk/about-us/news/covid-19-–-how-lgbt-inclusive-organisations-can-help

https://www.bbc.co.uk/news/uk-52039832

https://www.gscene.com/news/new-study-looks-at-social-impact-covid-19-virus-may-have-on-the-lgbtq-community/

https://www.pinknews.co.uk/2020/03/26/uk-black-pride-postponed-coronavirus-covid-19-lgbt-people-colour-phyll-opoku-gyimah/

Trans and non-binary people:

http://www.galop.org.uk/wp-content/uploads/Trans-Resilience-in-Isolation.pdf

https://www.pinknews.co.uk/2020/03/23/coronavirus-trans-healthcare-gender-reaffirming-essential-surgery-cancelled-vice/

People of colour:

https://www.obv.org.uk/news-blogs/corona-virus-will-hit-bame-communities-worse

https://metro.co.uk/2020/03/26/if-we-12452978/

https://www.theguardian.com/world/2020/feb/01/coronavirus-weaponised-way-to-be-openly-racist

https://www.theguardian.com/uk-news/2020/feb/09/chinese-in-uk-report-shocking-levels-of-racism-after-coronavirus-outbreak

Disabled people:

https://www.scope.org.uk/advice-and-support/coronavirus/

https://www.disabilityrightsuk.org/coronavirus

Autism/Aspergers:

https://www.autism.org.uk/services/helplines/coronavirus.aspx

https://www.autistica.org.uk/news/impacts-of-covid-19-for-autistic-employees

OCD: https://www.ocduk.org/ocd-and-coronavirus/

Eating disorders: https://www.beateatingdisorders.org.uk/coronavirus

HIV: https://www.tht.org.uk/news/coronavirus-covid-19

Visual and hearing impairments:

https://www.signhealth.org.uk/coronavirus/

https://www.actiononhearingloss.org.uk/coronavirus-response/

https://www.rnib.org.uk/sight-loss-advice/covid-19-five-ways-rnib-services-can-help

Older people-

https://www.ageuk.org.uk/information-advice/coronavirus/

Carers:

https://www.advance-he.ac.uk/news-and-views/Inclusive-responses-for-difficult-times-caring-responsibilities

https://www.carersuk.org/help-and-advice/health/looking-after-your-health/coronavirus-covid-19

Parents, including single parents:

https://www.gingerbread.org.uk/coronavirus/

Young people

https://youngminds.org.uk/about-us/media-centre/press-releases/youngminds-publishes-advice-for-young-people-and-parents-on-mental-health-impact-of-coronavirus/

Pregnancy and maternity:

https://www.rcog.org.uk/coronavirus-pregnancy

https://maternityaction.org.uk/covidmaternityfaqs/

Care leavers:

https://www.becomecharity.org.uk/for-young-people/care-advice-line/coronavirus-advice/

Students estranged from their family:

https://standalonecharity.podbean.com/e/coroavirus2/

Faith groups:

Muslim:

https://mcb.org.uk/mcb-updates/coronavirus-guidance-for-mosques-and-madrassas/#individuals

Christian:

https://www.churchofengland.org/more/media-centre/coronavirus-covid-19-guidance-churches

https://www.methodist.org.uk/coronavirus/

https://www.cbcew.org.uk/home/our-work/health-social-care/coronavirus-guidelines/

Jewish: https://www.thejlc.org/covid19

Hindu: http://www.hfb.org.uk/item/53-corona-virus-health-awareness-announcement.html

Sikh: http://www.citysikhs.org.uk/2020/03/coronavirus/

Gender:

https://www.independent.co.uk/news/science/coronavirus-men-women-immune-symptoms-outbreak-a9364641.html

https://www.independent.co.uk/news/uk/home-news/coronavirus-economic-impact-women-finances-mental-health-a9428206.html

Equalities more generally:

https://www.equalityhumanrights.com/en/our-work/news/human-rights-and-equality-considerations-responding-coronavirus-pandemic

Patient Instructions

Hot Zone:

When you arrive please park in one of the disabled parking bays directly in front of the walk through.  Stay in your parked vehicle and telephone 01903 826927 to tell the receptionist that you have arrived.  The receptionist may ask for your registration number. They might also go through some administrative procedures with you.

A clinician will pick you up at a designated meeting point and hand you a pack containing shoe covers and a mask.  You must put these on before entering the building.

The clinician will take you to an isolated clinical room where they will do any examinations they need to do.  You will then be asked to return to your car and wait. 

During the consultation please try not to touch any surfaces unless being asked to do so by the clinician.  Please follow their instructions carefully.

Shortly after that, the clinician will call you to let you know the outcome of the consultation and what you need to do. You will be contacted by phone to advise you of the outcome rather than during the assessment.

You can park in the disabled parking bay in our car park however, parking charged are now in force at all times. Even if you have a disabled badge you will need to buy a ticket. There is a pay by phone option if you do not have any change or do not want to touch the machine. Please make sure you use the toilet BEFORE you arrive and please arrive on your own. If you're bringing a child then please make sure only one parent accompanies. Please bring as little as possible with you.

Patient Instructions

Cold Zone: 

When you arrive please stay in your parked vehicle or wait outside until your appointment time approaches. If you are arriving late please telephone 01903 826927 to tell the receptionist for further advice. They might also go through some administrative procedures with you.

Please DO NOT bring anything with you. If you do bring in anything, could you please leave it in reception before you enter a clinicians room. Please wear a face mask to the surgery. 

Thermometer screening has been put in place at the front door. If both screening temperature and ear temperature is recorded as high, you will be sent straight home to self-isolate and advised to request a swab via the national website. You can re-book once you have isolated or received a negative result. 

You will have to use the intercom to enter the building. After the receptionist lets you enter you should be expected by the clinical staff at the entry double-door to the clinical site of the practice.  Do not enter without being instructed. You will then be escorted to the examination room. Following the consultation you might be asked to wait in the car to be informed about the outcome of the consultation and further instructions. 

During the consultation please try not to touch any surfaces unless being asked to do so by the clinician.  Please follow their instructions carefully.

You can park in the disabled parking bay in our car park however, parking charged are now in force at all times. Even if you have a disabled badge you will need to buy a ticket. There is a pay by phone option if you do not have any change or do not want to touch the machine. Please make sure you use the toilet BEFORE you arrive and please arrive on your own. If you're bringing a child then please make sure only one parent accompanies. Please bring as little as possible with you.